Being A Top Realtor Means Taking Care Of The Details
September 14th, 2010 | categories: Selling Real Estate in Coconut Grove
Selling real estate is not just about the marketing, negotiating and closing of the deal. In my opinion, it is also about the customer service. It has always been my philosophy that the more you give, the more you get in return. My team spends a significant amount of time on the customer service side of our business. It is just one more thing that helps us stand out from the rest of the agents.
What do I mean by customer service? Here are just a few of the things that my team took care of this past week for our clients and past clients:
- We sold a second home here in the Grove to some buyers from New York last year. They called on Friday and asked if we could meet their alarm company at their house for some maintenance. Having no other points of contact in the area, we were happy to help them.
- A listing of ours who’s owner lives out of town had a leak while they were away which turned out to be an air conditioning issue. We went into the home, mopped up the water, scheduled and met the AC company to come out and fix the problem.
- At a showing of one of our listings over the weekend the owners were frantically cleaning up the house when we arrived. We jumped right in, helping them fold clothes and sweep the patio to get the house in good showing condition.
- We have coordinated and met landscapers at our new foreclosure listing on Brickell - the bank certainly doesn’t have time to do this so we were happy to help.
One of my favorite books, titled “The Go-Giver” (written by Bob Burg and John David Mann) says: Your true worth is determined by how much more you give in value than you take in payment. I have this principal hung high in my office and strive to make my business as customer oriented as possible.
If you are interested in buying or selling real estate in Coconut Grove and are looking for an experienced Realtor please do not hesitate to contact me at 305.342.1623 or send me a message here.
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